We have a unique perspective that quality competition is a good thing. It elevates our industry, and the more customers having good experiences with contractors makes for a better environment for everyone.

Here are some helpful things to consider:

1. Product – Science Not Sales is the winning ticket! Even in the internet information age, you can still come across disingenuous sales reps and owners from time to time. Thankfully every product we all use has what is called a manufacturers technical performance data sheet TDS. Sometimes also referred to as spec sheets.  That performance data falls under an international standard called ASTM. That ASTM standard covers hundreds of things like tensile strength, flexural strength, compressive strength, adhesion strength, pencil hardness, water vapor transmission resilience, scratch resistance, chemical resistance, and stain resistance. If you’re confused because someone is telling you their product is better than someone else’s, simply ask for the data sheet, look at the ASTM numbers and compare. You’ll never have to take someones word for it. On a side note, you may have companies tell you 100% solids coating products are the best. This is NOT AT ALL reliable data by itself to determine a products quality. A very poor coating can be both 100% solids while being manufactured with very low quality raw materials, and most importantly, low quality resins. There are WAY more factors in the chemical formula of concrete coatings that determine whether it is a good product or bad.

2. Installation Experience & Methods –  10+ years in business seems to be the magical mark when a company is installing Epoxy Floors at the highest level. With a little bit of homework, you can find the best products and a highly rated company. The question really becomes, who is installing a floor that doesn’t just look good, but looks absolutely stunning. Pictures can be reliable as long as the company has a TRUCK LOAD. It’s easy to grab a photo off the internet or only take pictures of the absolute best looking floors they installed. So the volume of photos a company has is very important. Keep in mind, these floors ALWAYS look better in pictures. The human eye in person is just far more accurate when looking and feeling these floors.

3. Responsiveness & Customer Service – Does the company / contractor pick up the phone when you call? It’s simple, but a very powerful filter. Organized contractors who are running a reliable business, are great about answering the phone when it rings and also returning messages the same day. There are certainly some 1 off exceptions when contractors / companies have a busy day, but the mark of a reliable contractor, even during exceptionally busy days and weeks, they will always get back to you in 24 hours.

4. Online Reviews – Ok, you found a compliant contractor, wooo! We have a funny saying “the people have spoken”. Nothing is more reliable than online reviews as long as the company has at least 100. This is probably the single best thing to happen for customers. If a company is consistently delivering at a high level, they are going to have a star rating of at least 4 or higher. 4.5 to 5 stars being the most ideal. You can rely very highly on the legitimacy of those reviews. Few things to keep in mind. Don’t just look at 1 review platform. Some companies will have a 5 star rating on 1 platform, but 4 star rating on another platform. Unfortunately, online review platforms will adjust star ratings for companies if that company signs up for their paid marketing plan/ads. So look at 3 platforms minimum. Facebook & Google reviews seem to be the most honest and reliable, but it’s also good to check yelp, BBB, Thumbtack, & Angi List. Regardless of any shenanigans, if the company has a 4.5 to 5 star rating across all platforms, you can probably hire them blind.

Whether you hire us or one of our competitors, we hope this buying guide helps you the next time you hire a contractor!